In the following article on my site, I’m going to discuss the subject that is titled “Why Is My Litter-Robot Not Working?.” I will provide you with all of the pertinent information that pertains to the topic. I have high hopes that you will find this essay to be really helpful.
Turn the unit off and remove the bonnet and globe. Check for gear or motor obstruction Reassemble the unit and verify a
proper litter level
. Then turn the unit on—if the problem persists, contact Customer Service at 1-877-250-7729, [email protected], or litter-robot.com/help.
Why does my Litter-Robot keep blinking blue?
Litter-Robot:
If the blue light on your Litter-Robot is flashing, it means your drawer is full and needs to be changed.
Why does my Litter-Robot keep going offline?
Litter-Robot:
It’s called “Whisker” in the
app store
. Please try the following: Perform a hard reset on your Litter-Robot : Unplug the unit from the back of the base, wait 1 minute, then plug it back in and allow it to cycle. Check the app – if it still shows offline, please move on to the next step. Reboot your router.
Do litter robots have a
lifetime warranty
?
Litter-Robot is backed by our WhiskerCare™ 1-Year Warranty and you have the option to extend this for 3 years of coverage. During the warranty period, Whisker will repair your Litter-Robot at no charge, including
free shipping
both ways.
How do you force a Litter-Robot to cycle?
Litter-Robot:
Make sure you do not press on the Litter-Robot when you press the reset button. Attempt to manually cycle the unit by pressing the “cycle” button If the unit cycles properly, move to the next step. Reset the CATS by turning the unit off then on using the power button.
Why does my Litter-Robot keep saying drawer is full when I’ve just emptied and reset it?
Litter-Robot:
Debris may cause the DFI to indicate a full drawer regardless of the waste in the drawer Once you are done cleaning your unit, let it dry fully and then reassemble it.
Litter-Robot Stuck: Why is my Litter-Robot stuck
Check for stuck litter, especially if you recently cleaned your unit ( leftover moisture may have interacted with the litter ). If you see debris or suspect there is litter caked behind the screen, you will need to clean the Globe (the screen should not be bent outward to clean behind).
What does cat sensor fault mean on Litter-Robot?
Litter-Robot:
The blinking yellow light will switch to blinking red after 2 minutes if the cat sensor (CATS) has been continuously activated by
excess weight
Please remove
excess weight
and check your unit for the following: The litter is above the fill line or in excess of 10lbs.
How many years does a Litter-Robot last?
I’ve had two Litter Robots. One of them was refurbished and lasted 3 years with no issues. The other is going on 5 years with no issues – I haven’t had to spend any money on parts replacements. As far as cleaning, it takes me 30 minutes each month to fully clean the globe.
Why is my Litter-Robot not connecting to WIFI?
Litter-Robot:
Reboot your router and/or modem While the unit is at the Home position with the solid blue light, unplug your unit from the BASE, not the wall. (For Feeder-Robot, unplug from bottom of unit and plug back in) Wait 15 seconds, plug it back in, and allow it to cycle until the solid blue light comes on (“Ready” status).
Why is my Litter-Robot not connecting to my phone?
Litter-Robot:
Completely close the Litter-Robot app. While the unit is at the Home position with the solid blue light, unplug your unit from the BASE, not the wall. Wait 15 seconds, plug it back in, and allow it to cycle until the solid blue light comes on (“Ready” status). Open the app and follow the steps.
How often should you change Litter-Robot?
Typically, you will empty the waste drawer once per week if you have one cat. If you have more than one cat using the Litter-Robot, you will typically empty the waste drawer twice every seven to ten days. Perform a full cleaning and litter change every one to three months.
Does Litter-Robot have a money back guarantee?
Litter-Robot:
If you and your cat are not completely satisfied, just return your Litter-Robot within 90 days of purchase for a full refund of the purchase price Please note that you are responsible for return shipping costs.
Will Litter-Robot still cycle if drawer is full?
Drawer:
A flashing blue light on the Litter-Robot III Open Air is the Drawer Full Indicator (DFI) sensor advising the waste drawer is full and needs to be emptied.
References
https://support-litter-robot.force.com/s/article/Litter-Robot-Blue-Light-Blinking?language=en_US